FAQ
Frequently Asked Questions (FAQ) – Prepoos
Here you'll find answers to frequently asked questions about ordering, shipping, returns, and more. Don't see your question there? Feel free to contact us!
Order & Payment
How do I place an order?
- Select your products and add them to your shopping cart.
- Go to the checkout and fill in your details.
- Select a payment method and complete your order.
- You will receive a confirmation by email.
What payment methods do you accept?
We accept the following payment methods:
💳 iDeal
💳 Credit card (Visa, Mastercard, Maestro, Amex, Unionpay)
💳 Apple Pay
💳 Google Pay
💳 PayPal
💳 ShopPay
Can I cancel or change my order?
If your order hasn't shipped yet, you can cancel or change it. Please contact us as soon as possible.
Shipping & Delivery
What are the shipping costs?
Netherlands & Belgium: €5.95 (free shipping from €50)
International Shipping: Contact us for rates.
What is the delivery time?
We ship within one business day of receiving payment. You'll receive a tracking number by email once your order has shipped. All orders are shipped from the Netherlands, so most orders (depending on stock availability) arrive the next business day.
Can I track my order?
Yes! As soon as your order has shipped, you'll receive a tracking link via email.
What if I didn't receive my order?
First, check your track & trace code. Is something wrong? Please contact us.
Returns & Exchanges
Can I return my order?
Yes! You can return unused and undamaged products within 14 days of receipt. See our returns page for more details.
Do I have to pay the return costs myself?
Yes, return costs are at your own expense, unless we have delivered an incorrect or damaged product.
Which products cannot I return?
For hygiene and safety reasons, the following products cannot be returned:
❌ Opened or used food rations
❌ Water filters and first aid kits (if unopened and unused)
❌ Custom-made or personalized products
Warranty & Complaints
Do you have a warranty on the products?
Yes, we offer a warranty on manufacturing defects. Please contact us if you received a defective product.
What should I do if my product is defective upon receipt?
Please report it to our customer service within 48 hours of receipt. We'll work with you to find a solution!
📞 Contact & Other Questions
How can I reach you?
📧 Email: questions@prepoos.nl
📞 Whatsapp: 0618924458
Where can I follow you on social media?
Facebook – https://www.facebook.com/prepoos
Instagram – https://www.instagram.com/prepoos_com
X – https://x.com/Prepoos_com
Do you have another question? Feel free to contact us, we're happy to help!